Frequently asked questions

Fenix is located at Paul Nijghkade 5 (3072 AT Rotterdam), on Rotterdam’s historic quays of departure and arrival.

Fenix is accessible by public transport, water taxi, bicycle, (shared) scooter, or car. Experience its historic location best by arriving by water taxi or taking a short walk along the Wilhelminapier. You can find more information about getting to Fenix here.

Due to limited parking in the area, we recommend using P+R locations on the outskirts of the city or nearby car parks. Park affordably and take public transport to Fenix. Read more tips about visiting Rotterdam by car here.

Recommended P+R locations:

P+R Slinge – metro to Wilhelminaplein, then 12 min walk

P+R Noorderhelling – tram 3 to Wilhelminaplein, then 12 min walk

Tuesday – Sunday 10:00 – 17:00 (Friday until 21:00)
Closed on Mondays

Plein:
Tuesday – Sunday 10:00 – 20:00 (Friday until 21:00)
Closed on Mondays

Open on all national holidays.
Extra opening days: Easter Monday and Whit Monday.

Fenix is open from 16 May 2025 onwards. You can buy your ticket here.

Fenix is the new art museum dedicated to migration. Located in a historic harbour warehouse on Rotterdam’s quays of departure and arrival, Fenix showcases countless migration stories—of love and farewell, of homecoming and belonging. Stories from the past and present, told by over a hundred artists from all over the world. A maze of suitcases sharing personal memories. Documentary photography taking you on a journey. Kitchens that have travelled across the globe. A public square, open to all. Read more about Fenix here.

Great that it caught your attention! It’s what Fenix calls the Tornado - a spiral staircase made of stainless steel and wood, leading up to a panoramic deck with a 360-degree view of Rotterdam. Designed by Ma Yansong of MAD Architects, the Tornado is both an artwork and an observation point. You can visit it with a valid ticket.

Yes, but you will still need a valid ticket. From the entrance hall, you can access the Tornado. There are no separate Tornado tickets - entry includes the museum exhibitions. Get your ticket here.

There are no separate Tornado tickets. Tickets include both the Tornado and all exhibitions. Buy your ticket here.

No, you need a valid ticket for access. Tickets include both the Tornado and all exhibitions. Buy your ticket here.

In extreme weather conditions such as snow, frost, heavy rain, or strong winds, the Tornado may be closed for safety reasons.

Sometimes images say more than words. Read about the Tornado, architect Ma Yansong, and the construction process for the full story here.

Fenix collected over 2,000 suitcases from donors, now forming The Suitcase Labyrinth. It is no longer possible to donate a suitcase. Learn more about the stories inside The Suitcase Labyrinth here.

Plein is like any other city square but with a few extras. It’s covered, there are restrooms, free WiFi, and even power outlets. At the kiosk, you can read newspapers from around the world and grab a drink or a snack. Or just bring your own treats - no problem! Read more about Plein here.

How nice that you want to come and visit us. Tickets are available online only via tickets.fenix.nl

0 – 18 years | Free
18 – 25 years | €7.50
26+ years | €15.00
Rotterdampas | Free
ICOM | Free
Companion ticket | Free

Museumkaart and VriendenLoterij VIP Card are not valid.

Yes, all tickets have a starting time and are available online only via tickets.fenix.nl. This way we can provide you a pleasant visit. Even if you have an ICOM card or Rotterdampas, you must reserve your ticket (and timeslot) online.

No, these cards are not valid at Fenix. We are currently in discussions with both organisations about potential partnerships.

Your ticket gives you access to the Tornado and all exhibitions: The Suitcase Labyrinth, The Family of Migrants and All Directions. Other areas of Fenix are freely accessible, including Plein (the public square), our museum shop, the café, bakery, and gelateria.

Yes! You can freely visit: Plein (the public square), the café, bakery, and gelateria. Also the museum shop, which is located in the entrance hall where you can also catch a glimpse of the Tornado.

Yes, up to 24 hours before your scheduled visit. Modify your booking here.

Yes, up to 24 hours in advance. You can only cancel your whole order, it is not possible to cancel only one out of several tickets.

To guarantee entry, you must book your ticket online in advance.

Only Rotterdampas and ICOM cards are valid.

We estimate that a visit to Fenix takes around 90 minutes. However, if you're passionate about architecture or art, or if there’s an event happening at Plein, you might want to stay longer. The route through Fenix is entirely up to you.

From the start time on your ticket, you can stay as long as you like. Fenix closes at 17:00 from Tuesday to Sunday, and at 21:00 on Friday evenings.

Yes, free WiFi is available throughout the building.

Yes, on Plein, bringing your own food is allowed. However, it is not permitted in the exhibitions, the Tornado, or the entrance area.

Yes, a bottle of water is permitted.

Yes! We’re excited to welcome groups. Please book your group tickets online in advance here.

You can book your group visit directly here. Advance reservations are not required.

No, guided tours are not available at this time. Tours will be offered starting in early 2026.

No, external guides are not allowed.

Yes. You can/must leave your backpack and umbrella in the cloakroom. You can also hang up your jacket in the cloakroom.

You may keep your coat on or leave it in the cloakroom or lockers. However, umbrellas must be put away in the umbrella stands provided.

Yes, as long as it fits inside the lift. If not, you can leave it unattended near the cloakroom.

Walking sticks are allowed. Transport devices, unless medically necessary and in accordance with our terms and conditions, are not permitted inside but are allowed on Plein.

No, charging e-bike batteries is not possible. Due to fire safety regulations, batteries cannot be stored in lockers or the cloakroom.

Fenix does not have a dedicated nursing or breastfeeding room. Please speak to a host during your visit if you need assistance.

Yes, baby-changing stations are available in the toilets on Plein and in the entrance area.

Fenix does not have a dedicated quiet or prayer room. Please speak to a host for assistance.

Yes! Our museum shop is located in the entrance area and is open Tuesday – Sunday during museum hours. The shop’s collection is themed around home, featuring tableware, games, food, and other items that create a sense of belonging.

No, the museum shop is located in the freely accessible entrance area.

Yes, with a receipt and within 30 days in its original packaging.

Not yet! Not yet! But we are developing one. We hope to offer the gift card from 2026.

No, there are no audio tours available. However, in The Suitcase Labyrinth, you can use an audio device to listen to the personal stories behind the suitcases.

Yes, absolutely! Please be mindful of other visitors and do not use your flash. And don’t forget to share your photos with #FenixRotterdam!

Yes, there are accessible toilets on Plein and in the exhibition areas.

Visitors who need assistance can bring a companion for free. This may be helpful for navigating the Tornado and the large exhibition spaces where artworks are widely distributed.

Yes, Fenix is accessible to wheelchair users. The building has been renovated with accessibility in mind, but we are still working on improvements.

Yes, as long as it fits inside the lift.